Before your first request
Reply quickly to requests
Most requests come in less than 3 days before the start date. If you can’t make a request, please decline it so we can quickly find an alternative
Pickup or Delivery
Owners that offer delivery receive more bookings, especially closer to the CBD. You can even earn extra for doing it! Parents also appreciate ‘out of hours’ pickups – most of Vanouhi’s pickups happen at 8pm mid-week.
Clean or Dirty?
Make it clear the condition you expect it returned in. For example “No need to wash it – but please clean up any poo or vomit” or “Only use wool wash if you need to clean it”
Know your max weights
Ensure you know the maximum weight of your pram and make it clear on your listing. Some prams have been damaged when larger children have sat in them.
On the day of pickup
Ask for the code
The 4 digit code can be entered into the field on the chat and will release payment to you. Funds will arrive in your bank account 2 – 3 business days later
Is it being checked in?
Remind the renter to check it at the airport and report any damage to the airline. This will avoid us claiming on their bond as we can recover any repairs directly from the airline.