Talk me through how I rent step-by-step
- Request an item and enter your credit card details to Kindershare.
- Once the owner accepts your request, get in touch to confirm the pickup details. 3 days before the booking starts, your credit card will be charged the fee. A hold will also be placed on your credit card for the bond amount – this is similar to one that is taken when you check into a hotel. If you are using a debit card, the bond will be deducted in full.
- On the day of pickup, collect the item . Check the item for any pre-existing damages and take photos if required.
- On the return date, return the item to the Owner. The owner will check the item and if there are no issues, the bond will be released in 2 days. Please note that our customers have reported delays
Are there any additional fees for renters using Kindershare?
A hold will also be placed on your credit card for any Bond amount that the owner selects. if you pay by debit card, you will be charged a non refundable fee equivalent to our bank fee. This is currently 1.7% plus 30c. The Bond (less any bank fee if applicable) will be released 48 hours after return of the goods. There are no monthly subscription fees
If the items you rent are damaged or not returned, additional charges may be payable.Please refer to the specific FAQ below.
I need an item for a week but it is listed for monthly rent only.
What happens if the owner doesn’t provide the goods / does not look like the picture
The owner has suggested we cancel the booking and make the payment directly
You will also miss out on a rating which will help with future rentals. Finally, we are unable to assist with any disputes for transactions taking place outside our website.
What is the hold amount?
If you’re paying by debit card, the full amount is deducted 3 days before the start of the rental. You will also be charged a non refundable fee equivalent to our bank fee, which is currently 1.7% plus 30c.
I have rented a car seat and the vehicle has been in a car accident
I have rented an item and it has been damaged
If the item is no longer useable and the Owner has selected a Bond amount that is 20% or more than the replacement cost of the rented item, Kindershare will also place an additional charge on your credit card, as further described in Our Terms. This charge will be 75% of the market value of a replacement item,deducted to take into account any bond you have paid. For example, if the item’s replacement value is $1,000 and you paid a $200 bond, you will be charged ($1,000 * 0.75) – $200 = $550.
What happens if I do not return the item?
Kindershare will also place an additional charge on your credit card, as further described in our Terms (hyperlink). This charge will be 75% of the market value of a replacement item, deducted to take into account any bond you have paid. For example, if the item was $1,000 and you paid a $200 bond, you will be charged ($1,000 * 0.75) – $200 = $550.
I need to extend the period of my rental
If you extend the rental agreement outside of the platform, insurance coverage will no longer apply.
Can I take my items overseas?
Are special offers available?
When does my bond get returned to me?
If you paid on credit card, the amount will usually drop off your internet banking immediately. We have had some reports of bonds paid via debit cards taking a few days longer than credit card. If the item has been marked returned on our system, but your bond has not yet been returned, please contact your bank to receive an estimate, or get in touch and we can see if there is anything we can do to speed it up!
Do you fit car seatS?
Our car seats are offered by parents, who will be able to provide you with the user guide for the seat We have some owners on our site who are registered car seat fitters, and they will note that on their profile.