We know you love your kids equipment as much as we do, which is why we have the Kindershare Guarantee.

The Kindershare Guarantee helps protect Kindershare Owners from the cost associated with any damage that might occur to your items while they are being rented out. It provides for up to 75% of the replacement price of the item in case of any damage. This is separate to the public liability insurance cover provided, details of which can be found here.

So, how does it work?

Total damage

John has rented Sarah’s Phil&Ted’s Lobster high chair for his family holiday. He paid $30 to rent it, and had a security deposit of $60. On the return journey, their suitcase was damaged, and with it, the high chair.  John notifies both Sarah and Kindershare of the damage. The best price available for a replacement is $120 including delivery.

Sarah will receive:

• $26.10 – being the $30 rental fee, less Kindershare fee
• $60 – being the security deposit
• $30 – under the Kindershare Guarantee – this is 75% of the replacement cost ($120) less the security deposit of $60

That’s a total of $116.10.

John will forfeit his security deposit of $60. He may also be charged the He should check with his travel insurance provider to see if he can receive this amount back.

Note that under the Kindershare guarantee, the total payment can not be more than the replacement value of the item, so if the rental fee was $50 instead of $30, the Kindershare Guarantee would be appropriately reduced.

Partial damage

Mary has rented Ari’s Nano Pram. He paid $50 to rent it, and paid a security deposit of $200. While out and about, the pram snags against something sharp, and the pram liner is damaged. On return, Mary notifies Ari and Kindershare of the damage. The liner costs $50 to replace.

As the cost of replacement is less than the security bond held, Ari will receive:

• $43.50 – being the $50 rental fee less the Kindershare fee
• $50 – being the replacement cost of the liner

Mary will forfeit only $50 of her security deposit, and may be eligible to claim this on any travel insurance.

Of course, in line with our terms, owners should always make sure they have nominated a bond worth 50% of the value of the items.